Customer Comments

Here are some of our customer comments!

I have had the pleasure of working directly with Aaron Nowaczyk of Firefly throughout our Mobility Deployment process, and his tremendous abilities never ceased to amaze me. As Aaron’s direct customer, we worked together on deploying over 1000 active lines. Aaron’s incredible social adaptability has let him excel in relations with his clients. His uncanny ability to anticipate the client’s needs, made our integration process extremely smooth. His flexibility also allowed him to quickly switch tactics when we had unforeseen circumstances. Aaron was our go-to person for this deployment, which spanned across the country.

Komal Shah

I have had the pleasure of working with Firefly for the past 4+ years. I was first introduced to Firefly by an AT&T rep when we had some old equipment that we were looking to resell. Since then we have become close partners in business. There was a time when we were seriously looking at moving our mobile accounts away from AT&T to another carrier, Firefly stepped in and helped eliminate some of the issues we were dealing with and helped keep us working with AT&T. They have become an important part of the team and an important partner to Center for Autism and Related Disorders.

Sincerely,

Alva Powell
Chief Technology Officer

Thank you once again for all your help throughout our large project. You consistently went above and beyond to help and advise us. Just a few of the highlights:

When our first bill came out I was worried we were being overcharged. You very patiently stayed on the phone with me until I had a complete understanding of the billing setup and knew what to expect in the future.
When we requested international blocking you advised that we do it quickly so that we avoid unnecessary charges. You got over 200 lines blocked very quickly.
As we moved into the phase of our project where we were deactivating lines you were consistently responsive to my inquiries and needs.

If it wasn’t for your outstanding level of service I would have been inclined to try another carrier on our next big project but as it stands I’m happy to look you up again when another project rolls around.

Aaron Unice
Systems Engineer | Pulsar Informatics, Inc.

Firefly Telecom is one of our “go to” partners from a sales and opportunity perspective. We have worked with them on many opportunities and have closed several deals over the past few years. They consequently are actively looking for companies that may be a “good fit” for our solutions.

We recently partnered with Firefly at the Oil & Gas Expo in Galveston which brought us many leads long term in Texas. We find Firefly to be honest and trustworthy as a business partner and more importantly, aggressive in finding opportunities.

We really appreciate Solution providers that have regional presence. Firefly has people stationed strategically nationwide. That really benefits my team of Regional Sales managers who are also located on a national scale.

Firefly has taken the time to have their staff become trained and certified on our solutions. Firefly is one of our top solution providers and will continue to be for many years!

Sincerely,

Mitchell Norris

Manager, indirect channels u.s.

Asavie Technologies (AccessMyLAN from AT&T) and Firefly have had a very successful working relationship for over 36 months and continue to work closely today in the AT&T Solution Provider channel.

The regional account team at Firefly continue to engage and involve their regional AccessMyLAN resource to ensure that opportunities are not only qualified, but also to ensure the customer enjoys a smooth onboarding process for the solution and receive any ongoing support they require.

Throughout our time working together, we have closed many deals, including some quite complex and large opportunities with focus on excellent customer experience.

As a further testament to our working relationship, Asavie Technologies (AccessMyLAN from AT&T) has conducted on-site training at the Firefly Foothill Ranch office in California, as well as conducting regular webinars to ensure that all are up-to-date on the AccessMyLAN from AT&T solution.

Firefly Telecom are professional and focused in all engagements and we very much look forward to continuing to work closely with them.

Sincerely,

Daragh Hayes

Over the last few years, our partnership with Firefly has been instrumental in our continued success as a mobility application solution for AT&T customers. The Firefly team continues to assist our sales teams on a weekly basis with fulfilling orders for our sales partners and customers. Firefly has gone above and beyond in supporting our account teams during the sales cycle, even providing assistance with the resolution of any technical/ordering issues on plan activations for our product. In addition, Firefly representatives across the U.S. have done a good job prospecting and bringing sales leads to the table for our team. This has led to significant account wins and added to our revenue stream.

In the last week alone, the Firefly team connected us to another sales opportunity with a web design business in Dallas, Texas, which has resulted in a notable plan sale and a reputable name to add to our client portfolio.

Firefly is a preferred partner solution for AT&T Messaging Toolkit, and we highly recommend their services and partnership to other organizations within AT&T.

Sincerely,

Sarah Mendoza, Channel Manager